General information (student groups)

COVID-19: TRAVEL IN SAFETY

To protect our customers, who will travel in Italy and other european countries, we guarantee that all our suppliers comply with the current regulations on social distancing, sanitation and anti-contagion rules.

In order to avoid gatherings and/or waiting upon arrival at the hotel, all groups must provide, at least 5 days before arrival, the list of all members with: name, surname, residence, date and place of birth. In case of school groups the list must be drawn up on the school’s headed paper.

Some regions may require online pre-registration on their website for all travellers entering the territory.
To maintain social distancing and avoid gatherings, access to museums, monuments, archaeological sites, parks, fairs and events is governed by constantly evolving laws. The conditions of entry must be checked at the time of booking, but may undergo further changes until the last moment.
The number of participants that each guide can lead varies from place to place, and will be communicated when requesting a quote and/or in the final confirmation. Further changes are possible up to the last moment. Please concact us for offers with up to date information. The prices shown in our catalogue do not include admission to museums and monuments.
In many places, in order to respect the current regulations relating to social distancing, the use of radio guides is mandatory both indoors and outdoors. For multi-day tours, as well as being more convenient, we recommend hiring radio guides for the duration of your stay. Rates on request.
Due to social distancing, the reduced capacity rules for coaches may differ from region to region. At the time of the request they will be verified.
Due to the pandemic situation, regulations and limitations are constantly evolving. It is necessary to consult the official website of your country and the country you are going to visit. Our office is also available to follow the updates for your planned groups.
CARAVANTOURS
Via Parmense 19
47923 Rimini - Italy
Tél: 00 39/0541/363210
Fax: 00 39/0541/363245 or 770721
E-Mail: [email protected]
Monday to Friday 08.30-19.30
Saturday morning 09.00-13.00
To ensure that our clients’ groups receive total assistance for any problem that might occur on their visit to Italy, our emergency telephone number is operative from Monday to Friday from 18.00 to 22.00 and from 09.00 to 22.00 on weekends and Bank Holidays.
By telephone, fax or e-mail. You will receive immediate confirmation, and the booking will be considered definitive on receipt of written confirmation from Caravantours.
A wide range of the best hotels and the most competitive prices to choose from. The hotel category is indicated next to each hotel.
Net per person per day (minimum 20 persons). The hotel rates include: full-board (breakfast, lunch, dinner, accommodation) half-board or bed and breakfast (rates as indicated next to each hotel or package) and VAT at current rates as at 01/01/22. In the cases of changes in VAT rates, Caravantours reserves the right to modify prices accordingly. Meals not taken at the hotel can be replaced with picnic baskets. Drinks not included.
    HOTELS
    B.B.= Bed & Breakfast
    H.B.= Half Board
    F.B. = Full Board
    S.S. = Single Supplement
    D.S. = Double Supplement
    H.D.= Half Day
    F.D. = Full Day

    RESTAURANTS
    Prices are per person and per meal and include:
    one first course – one second course with side dish – fruit or dessert
    Supplement for student drinks: 1 soft drink
    Supplement for mineral water: ½ litre

    SPECIAL MEALS
    Not all hotels and restaurants are organized in providing special meals or specific diets (celiac disease, intolerances, allergies, cultural / religious reasons, etc.) so these must be reported in advance. A supplement may be required for substitute meals, alternatively the customer can bring the necessary food with him.
Rooms with multiple beds for students (also bunk beds), double rooms for accompanying persons.
Single rooms according to availability, and always with supplement.
If the number of accompanying persons exceeds 10% of the members of the group, a supplement may be requested. This will be notified to you when the booking request is made.
Some hotels require a cautionary deposit to be paid by student groups on their arrival, to cover possible damage that might be caused. This deposit will be returned at the moment of departure if no damage has been caused.
Caravantours declines all and any liability, even partial, for damage that may be caused.
One free person for every 25 paying participants.
The tourist tax is never included in hotel prices. Updates on the tax will be published on our website, and details of its application will also be given in our offers and confirmations. Where applicable, the tourist tax is paid directly on arrival at the hotel.
For bookings for services that are not directly linked with hotel reservations, such as meals in restaurants, transfers, excursions, guides and couriers, a booking fee of 30.00 euro per group will be charged.
Some websites containing hotel reviews are exempt from checks, therefore they cannot be considered reliable also in consideration of the fact that it is not possible to verify the origin and reasons in writing in a positive or negative sense. Caravantours does not accept, after confirmation of any service, total or partial cancellations due to negative reviews from internet. In this event, we will apply contract rules of the General Conditions published in point 7.
Excursions with a one-night stay only in the hotel are subject to an extra charge of min. 1.50 euro per person. Extra charges may also be requested during public holidays or special events and, if applicable, will be notified when you book.
Single room supplement: a supplement will be applied and will be notified when you book.
Breakfasts served in Italian hotels are very simple, usually consisting in coffee, tea, milk, bread, butter and jam. On request we are able to provide you with supplements for either more substantial breakfasts or buffet-style breakfasts with cheese, ham, fruit juice, etc.

Please follow these recommendations:
Phone the hotel or restaurant during the trip to advise the exact time of arrival. Please arrive punctually for meals, which are usually served at 12 a.m.-1.30 p.m. (lunch) and 7 p.m.-8.30 p.m. (dinner). Requests for picnic meals should be made to the hotel management one day before you require them. Remember that you must have a list of the persons in your group indicating date of birth residence, typed on headed notepaper of the school.

IMPORTANT: CHANGE NO. PARTICIPANTS / INVOICING
• the group leader must check and correct the travel documents accordingly if the number of participants does not correspond to the truth.

• In most cases, the number of people indicated on the vouchers is used to issue the invoice. There are some services such as restaurant meals, for which the only document certifying the definitive number of participants is exclusively what reported on the voucher used for the service, therefore not verifiable or refutable later.

• However, there are several hotels and restaurants that invoice with reference to the last rooming list received or accept changes only if received at least 48 hours before arrival.

• It is also possible that hotels and restaurants apply penalties up to 100% of the cost of the service for no-shows or last-minute cancellations.

• With regard to transport such as: ferries, planes, boats or trains, individual cancellation policies will be taken into consideration and it is usually not possible to recover the tickets of people who have not departed.

• We do not accept disputes on invoices after 20 days from the date of issue, after this term we consider ourselves authorized to proceed with payments and therefore unable to recover any type of dispute.

DELAYS:Any delays, not dependent on our organization, could cause the inability to provide any service that will however be charged.
SWIMMING POOLS: Hotel swimming pools in Italy are generally open from the middle or end of May to the middle or end of September. In other periods of the year open-air pools are closed.
COACH PRICES:Increases in fuel costs could result in higher coach prices.
The prices shown are those agreed with our usual coach transport suppliers. If these suppliers are unable to provide transport services (above all for late bookings) the prices shown may be subject to variations.
WATER IN CARAFES WITH MEALS:By effect of the Ministerial Decree dated 24/03/05, some suppliers might not serve drinking water with meals.
GUIDE FEES: The prices shown in our catalogue do not include admission to museums and monuments.
HEADPHONES: We recommend the use of headphones for the full success of all guided visits, and the hire of these should therefore be included. The use of headphones is obligatory for many guided visits to basilicas, museums, exhibitions and galleries. Headphones can be booked through Caravantours.

Payment exclusively by SWIFT transfer to our bank:

RIVIERA BANCA
Rimini Branch
IBAN: IT42 N08995 24207 000000001805
BIC: ICRAITRRRN0 - a/c 000000001805
CAB: 24207 - ABI - 08995 - CIN: N - CIN EUR: IT42

Bank transfer expenses to be paid by client.

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